Terms of use

smart.router is operated by Personal Network Computing, Inc. In these terms, "we" and "us" mean that company, and "you" mean the person or organisation using the app and the service.

By installing the app or signing in, you agree to these terms. If you are agreeing on behalf of a business, you are confirming you are allowed to.

smart.router manages an internet router on your premises. It watches every internet connection into the building, moves your traffic to a working connection when one fails, moves it back when it recovers, measures each connection, lists the devices on your network, and lets you reach your own network from elsewhere through a private connection. What it does depends on which packages are switched on for your router.

The router has to be enrolled by us before the app shows anything. An account with no enrolled router is an empty app, which is not a fault.

• We are not your internet provider. We do not sell you internet access and we cannot repair your provider's network. When a connection fails, we move your traffic to another one if you have another one.
• Failover is not the same as no interruption. Moving between connections takes seconds, changes the address your network presents to the internet, and will interrupt anything that cannot survive that, such as a call in progress or a session pinned to an address.
• We cannot promise the service is never unavailable. Your router keeps deciding failover by itself when it cannot reach us, which is deliberate, but the app, the alerts and the measurements depend on our service being up, and on your having a working connection to reach it.
• Measurements are measurements. A speed test tells you what that connection did at that moment against our test server. It is not a guarantee of what your provider sells you, and it is not evidence for a dispute with them on its own.
• Alerts are best effort. We send them by email and, where you have allowed it, to your phone. Delivery depends on services we do not control. Do not rely on an alert from us as the only way you would learn that something important has stopped working.

• Use the service on networks and routers you own or are authorised to manage.
• Keep your sign-in to yourself. Anyone you share a router with in the app can see what you have given them access to, and you decide who that is.
• Do not use the service to break the law, to attack anyone else's network, or to watch people who have not agreed to be watched. The device list exists so a household or a business can see its own network.
• Do not try to break, overload or reverse engineer the service, and do not resell it as your own unless we have agreed that in writing.

What the router sends us, who can see it, how long we keep it and what we will never do with it are all in the privacy page, which is part of this agreement. The short version: we collect what the product needs to do its job, we do not sell it, and we do not read the contents of your traffic.

While the app is in beta, it is offered for testing. It will have faults, screens will change, and a beta build stops working when its test period ends. Tell us what you find; that is what the beta is for. Do not depend on a beta build for something that matters until it has stopped being one.

You can stop using the service at any time and ask us to remove your account and your router's history. We can end or suspend the service for an account that is being used against these terms, or if we stop offering the service at all, and we will tell you if we do.

Your router keeps working as a router if the service ends. What stops is the app, the alerts, the measurements and our management of it. Ask us and we will tell you exactly what we put on your router and how to take it off.

To the extent the law allows, we are not liable for lost business, lost revenue, lost data or any indirect loss arising from the service or from an internet connection failing. Where we are liable, our total liability is limited to what you paid for the service in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

We may change these terms. If a change matters to you, we will tell you in the app or by email before it takes effect, and the date at the top of this page always says when it last changed.

These terms are governed by the laws of the State of California, and the courts there deal with any dispute about them.

Questions about these terms: support@smartrouter.com. Questions about your data: privacy@smartrouter.com.